Last updated: 15 September 2026
These terms govern your use of arkajewellery.ae and any appointment you book, enquiry you make or purchase you place with Arka Jewellery (“Arka”, “we”, “us”). By using the website or dealing with us you agree to them. Please read them together with our Privacy Policy.
1. About us
Arka Jewellery trades from Shop 17 & 18, Moza Plaza 5, Al Khor Street, Deira, Dubai, United Arab Emirates. You can contact us at info@arkajewellery.ae or on +971 4 395 4464.
2. Using the website
You may browse the website for your personal, non-commercial use. All content — photographs, designs, text, logos and the Arka name — belongs to Arka or its licensors and may not be copied, reproduced or used without our written permission. You must not use the website in any way that damages it, interferes with other users, or breaks any law.
3. Our pieces
Every Arka piece is handmade from natural gemstones and precious metals. Stone weights, gold weights, dimensions and colour are given as accurately as we can, but natural materials vary and small differences from the published specification are normal. Photographs are for illustration; the piece you receive may differ slightly in tone, depending on your screen and the stone itself.
Where a price is shown it is in UAE dirhams and includes VAT at the prevailing rate unless stated otherwise. Where a piece is marked price on request, the price will be confirmed in writing before any order is placed. We may correct pricing errors at any time before an order is accepted.
4. Enquiries and made-to-order pieces
Engagement rings, wedding bands and bespoke commissions are made to order. An enquiry or appointment does not create an order. An order is placed when we have sent you a written quotation describing the piece, price and lead time and you have accepted it and paid the agreed deposit.
Lead times are estimates given in good faith and may change if a particular stone or material is hard to source; we will keep you informed. Because made-to-order pieces are produced specifically for you, deposits are non-refundable once work has begun and such pieces cannot be returned or exchanged unless they are faulty.
5. Orders placed online
Where the website allows a piece to be purchased directly, your order is an offer to buy. We will confirm it by email once payment has cleared and stock has been checked; we may decline an order, for example if a piece has just been sold or a price was displayed incorrectly, in which case we will refund any payment in full.
Payment is taken in UAE dirhams through the payment methods shown at checkout. Title to a piece passes to you when we have received payment in full.
6. Delivery and collection
Pieces may be collected from our boutique or delivered by insured courier. Delivery costs and estimated times are shown before you pay, or agreed in your quotation. A signature is required on delivery. Risk in the piece passes to you on delivery or collection. Deliveries outside the UAE may attract import duties and taxes, which are your responsibility.
7. Returns and exchanges
If a ready-to-wear piece bought online is not right, you may return it within 14 days of delivery for an exchange or refund, provided it is unworn, in its original condition and packaging, and accompanied by its certificate and receipt. Made-to-order, bespoke, engraved and resized pieces, and earrings for hygiene reasons, cannot be returned unless faulty. Please contact us before sending anything back so we can arrange insured shipping. This does not affect your rights under UAE consumer-protection law.
8. Faults and care
We will repair or replace any piece found to have a manufacturing fault within 12 months of purchase. Damage from wear, accident, resizing or repair by a third party, or exposure to chemicals is not covered. We offer cleaning, resizing and repair services; please ask for a quotation.
9. Authenticity and certification
Diamonds and significant gemstones are supplied with a laboratory certificate where one exists, and every piece is hallmarked or accompanied by a statement of metal fineness. We deal only in conflict-free stones sourced in accordance with the Kimberley Process.
10. Appointments and the chauffeur service
Private appointments are free and can be booked through the website. Our complimentary chauffeur service is available within Dubai for appointments booked at least one day in advance, subject to availability, and is arranged for the appointment only. Please let us know at least 24 hours in advance if you need to cancel or move an appointment so we can release the car and the time. We may withdraw the chauffeur service at any time.
11. Our liability
Nothing in these terms limits liability for death, personal injury, fraud or anything else that cannot be limited by law. Otherwise, our liability to you in connection with any order is limited to the price you paid for it, and we are not liable for loss that was not foreseeable when the order was placed.
12. Governing law
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have exclusive jurisdiction over any dispute, without prejudice to any mandatory consumer rights you have in your country of residence.
13. Changes
We may update these terms from time to time. The version in force when you place an order applies to that order. The date at the top shows when the terms were last revised.
14. Contact
Arka Jewellery
Shop 17 & 18, Moza Plaza 5
Al Khor Street, Deira
Dubai, United Arab Emirates
info@arkajewellery.ae · +971 4 395 4464